IT Operations Expertise
Mobile Workforce Capability
- Developed and deployed a home-office connectivity solution for the field-based staff of over 1,500 people significantly improving performance tenfold and cutting costs by over 50%.
- Transitioned the Clinical Field Operations team from a headquarters-based to a home-office based solution. Deployed hardware, software and connectivity solutions resulting in a significant cost savings to the company.
- For a small BioTech, enabled communications and collaboration between staff at multiple sites in two countries (USA and China) as part of the Convergent Informatics' eCompany In A Box® product.
Business Due Diligence
- Convergent Informatics reviewed the state of a business' IT infrastructure before acquistion. After purchase, Convergent Informatics documented the core systems, business processes and identified key staff training needs. Mapped out the potential improvements and their relative priorities.
Scale for Growth
- Conducted a thorough assessment of firm's IT infrastructure. Developed and implemented recommendations to mitigate several business risks. (Client Comment)
- Developed systems and procedures for user support and system management at a telephone inter-connect company resulting in improved efficiencies and decreased costs.
IT Field Service
- Provided IT Field Service to 5,000 users at JPL with a team of 120 staff, including Level 3 helpdesk, desk-side support, system installation, server administration and field break-fix.
- Developed and implemented a computer network at the Kennedy Space Center to support the launch of the Cassini Spacecraft.
